Returns & Exchanges

At Caffitaly, we want you to be fully satisfied with your premium coffee experience; however, due to the perishable nature of our products, we can only accept returns on unopened items or defective machines within 30 days of purchase.

Return Process

• 1.
  Verify Eligibility

  Ensure your coffee capsules remain in their original, sealed packaging or that your equipment is clean and includes all original accessories.

• 2.
  Contact Support

  Email our customer service team with your order number and a brief explanation for the return to receive a Return Authorization (RA) number.

• 3.
  Pack and Ship

  Securely package your items with the RA number clearly labeled on the outside and ship them to our designated distribution center using a tracked service.

• 4.
  Receive Refund

  Once our quality control team inspects the returned goods, we will process your refund or exchange within 5 to 7 business days.